Contact us by calling the contact phone 0800 000 008 or send us an email to: office@knjaznatura.co.rs  information on your account number/delivery note, your Personal Identification Number (optional) and dinar current account number and the name of the bank where you have the specified account if you made the payment by card when collecting or online.

When you submit the necessary data, documentation will be created which will be forwarded to you with the refund procedure to the email address you left when creating the order.

Refunds are made by payment to the dinar current account or in cash, depending on how you made the payment.

In case of return of goods or return of funds to the customer who previously made payment with one of the payment cards, in part or in full, and regardless of the reason for return, Knjaz Miloš-Natura is obliged to return only through VISA, EC / MC and Maestro method payments. This means that the bank will, at the request of the seller, refund the funds to the cardholder's account.

You cannot send the ordered item, which is listed above, to the addresses listed on the bill of lading without prior contact and agreement with the operators in the Online Shop.

Each such package will be returned to the sender at the expense of the sender.