We would like to inform you that according to the Law on Consumer Protection (Official Gazette of RS, no. 62/2014, 6/2016 - State law and 44/2018 - State law), purchases through our sales website www.knjaznatura.co.rs are considered distance selling.
The Law on Distance Selling establishes the right of the customer, who is considered a consumer (a natural person who buys a product to meet his/her individual needs and not to perform professional activities) to withdraw from the contract within 14 days from the day the product has been delivered to the possession or to the possession of the person designated by the Customer and not the carrier.
When withdrawing, the Customer may, but need not, state the reasons for withdrawing. Withdrawal from the contract is achieved by submitting the appropriate form, which is available on our website. The form should be filled in with relevant data about the customer and the purchased product, printed, signed and returned by mail to the following address: Knjaz Miloš-Natura doo 41 Bulevar Peka Dapčevića Street, Belgrade or send a scanned form to email@example.com
If you decide to withdraw from the contract, please state the reason in the termination form, so that we can eliminate the reason for your dissatisfaction and improve our business to more effectively meet the interests and desires of customers in the future. We will confirm the receipt of the form without delay in writing or electronically. Along with the confirmation, we will send you instructions on how to return the goods. You can download the form HERE.